Privacy Policy

Storeema (“Storeema”, “we”, “us”) provides an e-commerce and business management platform that lets merchants in Bangladesh create online stores, manage products, orders, deliveries and accounting, and connect their business accounts on Meta platforms (Facebook Pages, Messenger, Instagram and WhatsApp) to automate customer conversations and marketing.

This policy covers the Storeema website (storeema.com), the merchant dashboard (app.storeema.com), online stores hosted on Storeema (on storeema.com sub-domains or a merchant’s own domain) and the Storeema app on Meta platforms.

Storeema is a registered IT business in Bangladesh (Trade License No. TRAD/NCC/0003868/2026, issued by Narayanganj City Corporation), located at Sonamia Market, Sanarpar, Siddhirganj, Narayanganj, Bangladesh.

Merchant account information. Name, phone number, email address, business name, store address and login credentials of merchants and their staff.

Store and order information. Products, prices, inventory, orders, invoices and delivery details that merchants create or import. When a shopper buys from a Storeema-powered store we process the shopper’s name, phone number, delivery address, order items and order notes on behalf of that merchant.

Information from Meta platforms. When a merchant connects a Facebook Page, Instagram professional account, WhatsApp Business account or ad account through Facebook Login for Business, we receive, with the merchant’s permission:

• the merchant’s basic Facebook profile (name, user ID) used to authorise the connection;
• a list of the Pages, Instagram accounts, WhatsApp Business accounts and ad accounts the merchant chooses to connect, and the access tokens needed to act for them;
• messages and comments that customers send to those connected Pages, Instagram accounts and WhatsApp numbers, together with the sender’s public name and platform-scoped ID, so the merchant can reply from Storeema and create orders from conversations;
• Page, post and advertising performance insights that the merchant chooses to view in Storeema.

Usage and device information. IP address, browser type, pages visited and similar technical data collected through cookies and logs, used for security, analytics and to keep the service working.

• To provide, operate and maintain the Storeema platform and the merchant’s online store.
• To process orders, deliveries, invoices and payments requested by merchants and their customers.
• To show a merchant’s Messenger, Instagram and WhatsApp conversations and comments inside Storeema, send the merchant’s replies, and — only when the merchant turns it on — send automated replies on the merchant’s behalf.
• To display Page and advertising insights to the merchant who owns them.
• To provide customer support, send service notifications (for example order or subscription alerts) and prevent fraud and abuse.
• To improve and secure our services.

We use data received through Meta APIs only to provide the features the merchant has enabled for their own business, and in line with the Meta Platform Terms and Developer Policies. In particular:

• We do not sell Meta platform data, and we do not use it for advertising profiles, data brokering or any purpose unrelated to the merchant’s own business.
• Each merchant can only access data from the Pages and accounts they have connected and are authorised to manage.
• Access tokens are stored encrypted and are used only to call Meta APIs for the connected accounts.
• A merchant can disconnect any account at any time from Storeema or from their Facebook settings; after disconnection we stop receiving new data from that account.

We do not sell personal information. We share it only:

• With the merchant whose store or connected account the data belongs to;
• With service providers that help us run the platform — for example cloud hosting and storage, SMS and email delivery, courier companies (such as Pathao, Steadfast or Carrybee) chosen by the merchant to deliver an order, and payment providers — only as needed to perform their service;
• With Meta, when sending messages, replies or catalogue and conversion events that the merchant has asked us to send;
• When required by law, or to protect the rights, safety and property of Storeema, our users or others.

We keep merchant and order data for as long as the merchant’s account is active or as needed to provide the service, meet legal and accounting obligations, and resolve disputes. When a merchant closes their account or asks us to delete data, we delete or anonymise it within 30 days, except where we must keep certain records by law. Messages received from Meta platforms are kept only as long as the merchant keeps the connected account active in Storeema.

We use encryption in transit (HTTPS), encrypted storage of access tokens and credentials, role-based access for merchant staff, and strict separation of each merchant’s data. No method of transmission or storage is completely secure, but we work to protect personal information and to respond promptly to any security incident.

You may request access to, correction of, or deletion of your personal information by contacting us. Merchants can edit most information directly in their Storeema dashboard.

If you used Facebook Login or connected a Meta account, you can remove Storeema at any time from Facebook → Settings & privacy → Settings → Business integrations (or Apps and websites). To ask us to delete the data we received, follow the steps on our User Data Deletion page.

If you are a shopper of a store hosted on Storeema, you may also contact that merchant directly, as the merchant controls how your order information is used.

We use essential cookies to keep you signed in and to remember your cart, and analytics cookies to understand how the service is used. Merchants may add their own tracking tools (such as the Meta Pixel) to their stores. You can control cookies through your browser settings.

Storeema is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.

We may update this policy from time to time. We will post the updated policy on this page with a new “Last updated” date, and notify merchants of significant changes through the dashboard or by email.